HSC+EXAM+Q2


 * 2006, Q23**

You receive the following email and suspect that it is electronic junk mail. You have an account with the Bank of Australia that you use regularly.

From: Subject: Date: To: Bankofaustralia You Must Update Your Account 9 November 2006 12:29:20 PM s.tweak@textmail.com.au Dear Valued Customer: It has come to our attension that your account information needs to be updated due to inactive members, frauds and spoof reports. If you could please take 5–10 minutes out of your online experience and renew your records you will not run into any future problems with the online service. However, failure to update your records will result in account suspension. This notifikation expires on December 9, 2006. Once you have updated your account records your Bank of Australia account service will not be interrupted and will continue as normal. Please follow this link and update your account information: http://www.netbank.com/custcare/details.asp Sincerely, Bank of Australia customer trust department Because your reply will not be transmitted via secure email, the email address that generated this alert will not accept replies. If you would like to contact Bank of Australia with questions or comments, please sign in to Online Banking and visit the customer service section.
 * Online Banking Alert**
 * Security Update Information**

(a) Identify TWO things that are suspicious about this email, and explain why each is suspicious. **4 marks** - Spelling Mistakes: Most banks would not make spelling mistakes when sending mail to clients. - Lack of signatures: All official mail from banks should come with a digital signature that aids in verifying authenticity.

(b) Explain the risks associated with following the link to the website, and suggest a n alternative appropriate course of action to deal with this email. **4 marks**